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EIA/ ESIA Process An Environmental Impact Assessment (EIA) or Environmental and Social Impact Assessment (ESIA) process is a systematic approach to identify, predict and assess the type and scale of potential environmental, and social, impacts associated with business activities of projects; the EIA/ ESIA process includes associated control and mitigation measures to prevent, reduce or offset these potential environmental, and social, impacts.
Grievance An issue, concern, problem, or claim (perceived or actual) that an individual or community group wants a company or contractor to address and resolve.
Grievance Mechanism A locally based and formalised way to receive, assess, and resolve stakeholder complaints about the performance or behaviour of the Project, including its contractors or employees.
Stakeholder(s) Persons or groups who are directly or indirectly affected by a project or entity as well as those who may have interests in a project or entity and/or the ability to influence its outcome, either positively or negatively. They may include locally affected communities or individuals and their formal or informal representatives, national or local government authorities, politicians, religious leaders, civil society organisations and groups with special interests, the academic community, or other businesses.
Vulnerable Social Groups Vulnerable or at-risk groups include people, who by virtue of gender, ethnicity, age, physical or mental disability, economic disadvantage or social status may be more adversely affected by potential adverse impacts from a project than others and who may be limited in their ability to claim or take advantage of the project’s intended development benefits and engagement mechanisms